⇒ EASY READING: BE ASSERTIVE AND TAKE CONTROL + AUDIO ARTICLES - Learn to Say No - Builds Respectful Relationships - Helps You Be True to Yourself - You’re Not Liable to Any Individual’s Reaction - How to Say No Without Offending Others - Learn to Say 'I Don't Know' - It Will Make You Smarter - It Will Make You A Better Leader - It Will Build Your Credibility - It Will Help You Accept Embarrassment and Fear - Learn to Say 'I'm Sorry' - Why Do Some People Not Apologize? - You Need to Learn to Say ‘I’m Sorry’ - Benefits of an Apology - Just Do It - Can You Say, ‘I Forgive You’ If They Are Not Sorry? - Recognize Your Actions - Are You Focusing on the Past or the Present? - Make Your Peace a Priority - Learn to Say ‘Thank You’ - Were You Just Complimented? Say ‘Thank You!’ - If You Receive Constructive Criticism, Say Thank You - Did You Inconvenience Someone? - If Someone Trusts You, Say Thank You